Shipping policy

Welcome to Fragrance Gallery! We want to make sure your shopping experience is seamless, transparent, and enjoyable. Since perfume bottles are delicate glass products, we take extra care in packing and shipping your items safely to your doorstep.

Below is our detailed Shipping & Delivery Policy.

1. Order Processing Time

  • All orders are processed and prepared for shipping within 1 to 2 business days (excluding Sundays and public holidays).

  • Orders placed during festive sales or special promotions may take an additional 24–48 hours to process.

  • You will receive an immediate confirmation email/SMS as soon as your order is placed and verified.

2. Delivery Timings & Shipping Charges

We deliver across India in partnership with leading courier services (Delhivery, Blue Dart, Xpressbees, DTDC, etc.).

Destination Estimated Delivery Time Shipping Charges
Metro Cities (Delhi NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad, etc.) 3 – 5 Business Days FREE
Rest of India (Tier-2, Tier-3 cities & towns) 5 – 7 Business Days FREE

Note: Delivery timelines are estimates and may occasionally be impacted by weather conditions, festival surges, or courier delays beyond our control.

3. Cash on Delivery (COD) Policy

  • COD Availability: Cash on Delivery is available for most pin codes in India.

  • COD Charge: A flat ₹70 fee applies to all Cash on Delivery orders to cover payment handling charges by courier partners.

  • Prepaid Discount / Free COD: To avoid COD fees, choose online payments (UPI, Cards, Net Banking, Wallets) which qualify for 100% Free Shipping.

  • COD orders may require phone/WhatsApp confirmation via OTP before dispatch.

4. Order Tracking

  • Once your package is dispatched, we will send a tracking link along with the AWB number via Email

  • You can track your shipment status in real-time by clicking the link provided or visiting our website's "Track Order" section.

  • Please allow up to 24 hours for tracking status to update on the courier portal after receiving your tracking code.

5. Fragile Goods Handling & Damaged / Leaked Bottle Replacement

Perfumes come in glass bottles, which makes them fragile. While we use multi-layer bubble wrap and sturdy box packing to protect your bottle, transit damage can occasionally occur.

⚠️ Damaged / Leaked Goods Policy:

  1. Unboxing Video Mandatory: To claim a free replacement for a damaged or leaking bottle, you MUST record an unedited, clear unboxing video from opening the outer box seal to inspecting the product bottle.

  2. Time Frame: You must inform our customer support team within 24 to 48 hours of receiving the package along with your order ID and the unboxing video/photos.

  3. Free Replacement: Upon verification, we will dispatch a free replacement bottle immediately. Refunds are processed only if the stock is unavailable.

6. Incorrect Address & Undelivered Packages

  • Please ensure your shipping address, pin code, and contact number are accurate during checkout.

  • Couriers will attempt delivery up to 3 times. If delivery fails due to incorrect address, wrong contact number, or refusal to accept a COD order, the package will return to our warehouse.

  • Re-dispatching returned packages may incur additional shipping fees.

7. Order Cancellations & Address Modifications

  • Before Dispatch: You can request order cancellation or address changes within 12 hours of placing your order by contacting customer support.

  • After Dispatch: Once the order has been handed over to the courier partner, cancellations or address updates cannot be processed.

8. Customer Contact & Support

If you have any questions, need tracking assistance, or want to report a damaged item, reach out to us: