Refund policy

At Fragrance Gallery, we ensure that our premium fragrances are securely packed. Because perfumes are fragile personal care items, we have a strict policy regarding returns and replacements to maintain product integrity and hygiene.

1. STRICT NO REFUND POLICY

  • We do not offer refunds on any orders.

  • Once an order is successfully placed and shipped, no refunds will be processed under any circumstances (including if you do not like the fragrance or change your mind).

  • Perfumes are personal care items and cannot be returned once delivered.

2. REPLACEMENT POLICY (For Damaged/Leaked/Wrong Item)

We will provide a Free Replacement ONLY if the product delivered is:

  • Broken or damaged in transit.

  • Leaking inside the sealed package.

  • Completely wrong fragrance delivered by mistake.

3. MANDATORY UNBOXING VIDEO FOR REPLACEMENTS

No Video, No Replacement. This rule is strictly enforced to verify transit damage and prevent fraudulent claims.

  • You MUST record a continuous, unedited Unboxing Video from start to finish.

  • The video must clearly show the sealed outer box being opened and the inspection of the perfume bottle inside.

  • Without a valid, single-shot unboxing video, no replacement request will be entertained or accepted.

4. HOW TO CLAIM A REPLACEMENT

If your item is damaged or leaking, follow these steps:

  1. Time Limit: Contact us within 24 to 48 hours of receiving the package.

  2. Send your Order ID and the Unboxing Video to us at:

  3. Our team will verify the video within 24-48 business hours.

  4. Once approved, we will ship a brand-new replacement bottle of the exact same product at no extra cost to you.

5. ORDER CANCELLATIONS

  • Orders can only be canceled within 12 hours of placing them, provided they have not yet been dispatched.

  • Once the order is dispatched from our warehouse, it cannot be canceled.

6. CUSTOMER SUPPORT

For reporting damages with your unboxing video, please contact: