Privacy policy

At Fragrance Gallery, we value your trust and are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or contact us.

  • Personal Details: Name, email address, phone number, shipping address, and billing address.

  • Payment Information: Payment details (Credit/Debit Card, UPI, Net Banking) are securely processed by our authorized payment gateway partners (e.g., Razorpay, Cashfree, Paytm). We do not store your full card details or banking passwords on our servers.

  • Account Information: Username, password, order history, and saved preferences.

  • Technical & Usage Data: IP address, browser type, device information, operating system, and pages visited on our site via cookies.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • Order Fulfillment: Processing your orders, delivering packages, and sending order confirmation/tracking updates via Email, SMS, or WhatsApp.

  • Customer Support: Assisting you with inquiries, complaints, or replacement/damage claims.

  • Website Improvement: Analyzing website performance, user trends, and improving customer experience.

  • Marketing & Offers: Sending newsletters, promotional offers, and product updates (you can opt-out at any time).

  • Fraud Prevention: Ensuring safe transactions and preventing unauthorized or fraudulent activities.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who help us operate our store:

  • Logistics & Delivery Partners: Sharing address and contact details with couriers (e.g., Blue Dart, Delhivery) to deliver your orders.

  • Payment Processors: Secure payment gateways to verify and complete payments.

  • IT & Communication Providers: Services used for sending OTPs, tracking links, and customer support emails/messages.

  • Legal Requirements: If required by law, court order, or government regulation, we may disclose your information to comply with legal processes.

4. Cookies & Tracking Technologies

  • Our website uses "Cookies" to enhance your browsing experience, remember shopping cart items, and understand site interaction.

  • You can choose to disable cookies through your browser settings, but some features of the website may not function properly as a result.

5. Data Security

  • We implement industry-standard security measures, including SSL encryption (HTTPS) and secure server hosting, to protect your personal information.

  • While we take every reasonable precaution, no method of transmission over the Internet is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Data Rights & Choices

You have the following rights regarding your personal data:

  • Access & Update: You can log in to your account to review and update your personal profile.

  • Opt-Out of Marketing: You can unsubscribe from marketing emails anytime by clicking the "Unsubscribe" link at the bottom of the email.

  • Account Deletion: You can request the permanent deletion of your account and personal data by contacting our support team.